Most interior companies disappear after project completion, leaving clients feeling like transactions rather than relationships. UniLegacy transforms this with thoughtfully handcrafted goodwill gestures that honor your journey together and create lasting connections beyond the final invoice.
UniLegacy is Unilayouts’ relationship-building system that provides:
UniLegacy transforms the client–contractor relationship from a transactional interaction into a meaningful, long-term connection. For Mrs. Kapoor’s Kandivali project, we created a handcrafted serving tray using the same teak wood as her kitchen cabinets, personalized with her family name and project completion date. It was presented during a small completion ceremony along with her favorite Mumbai sweets, followed by annual Diwali greetings and project-anniversary check-ins. This thoughtful approach made her feel valued beyond the transaction and ensured she would reach out to us first for any future requirements.
UniLegacy gifts serve as physical reminders of the trust built during the project. When Mr. Mehta received his custom bookmark made from the same walnut veneer as his home library, he told us: "This sits on my desk every day, reminding me of the Page 17 of 23 transparency you showed throughout our project. I show it to every visitor and tell them about Unilayouts.
UniLegacy celebrates Mumbai’s rich cultural diversity through meaningful, personalized gestures. For the Desai family’s Diwali home completion, we crafted traditional oil lamps using sustainably repurposed offcuts from their project materials, customized with their family’s traditional rangoli pattern. The gift was presented along with an explanation of how the materials were thoughtfully reused, accompanied by a handwritten note in Marathi describing the craftsmanship. This culturally sensitive approach showed that we recognized and respected them as whole individuals, not just clients.
UniLegacy begins with collecting personal stories during the initial consultations, followed by mapping each client’s cultural preferences including festivals, traditions, and family values. Insights from their lifestyle are observed through UniView interactions, and even practical details like hand preference (right- or left-handed) are noted to craft thoughtful, personalized gifts and experiences.
Each UniLegacy gift is created through a thoughtful and sustainable process. Materials are selected from project offcuts to ensure meaningful repurposing, and our workshop artisans handcraft each piece using traditional techniques. Personalization is added through significant symbols, dates, or family elements, and every item undergoes the same quality verification standards used for the main project materials
The UniLegacy experience concludes with a warm completion ceremony featuring the presentation of the personalized gift along with the story behind its creation. Clients receive a digital photo album documenting the entire crafting process, along with a relationship calendar that includes project anniversaries and key festivals. This approach builds a long-term connection through thoughtful, meaningful touchpoints rather than sales-driven interactions.
UniLegacy has built exceptional long-term relationships, with 89% of clients referring family and friends to Unilayouts. The average client relationship now extends to 4.2 years, compared to the industry’s typical six months. An impressive 93% of clients report feeling “truly valued” beyond the transaction, and since the program’s inception, not a single client relationship has been lost to competitor offers
Discover how UniLegacy transforms client relationships through meaningful gestures. Request our UniLegacy portfolio and see examples of handcrafted gifts created for Mumbai homeowners and businesses.
UniLegacy isn't about giving gifts — it's about building legacies. We believe interior projects are chapters in your life story, not transactions to be forgotten. Our handcrafted gestures honor that journey and create relationships that last far beyond the final invoice.
unilayouts 
UniLegacy gifts are personally crafted from project material offcuts and include: serving trays, coasters, bookends, jewelry boxes, desk organizers, wall art, and traditional items like Diya lamps or torans. Each gift is customized to the client's lifestyle and cultural preferences.
Personalization comes from relationship discovery during the project. We learn about family traditions, personal interests, cultural practices, and meaningful dates. A lawyer might receive a bookend with scales of justice; a chef might get a serving tray with their favorite recipe engraved.
No additional cost. UniLegacy uses material offcuts that would otherwise be waste, and our workshop artisans create gifts during downtime between projects. This sustainable approach ensures zero project cost impact while creating maximum relationship value.
Absolutely. We encourage client input during the relationship discovery phase. Many clients share their preferences: "I collect bottle openers" or "My wife loves gardening." We incorporate these preferences while maintaining the handcrafted, sustainable essence of UniLegacy.
UniLegacy includes a relationship calendar with meaningful touchpoints: project anniversary acknowledgments, festival greetings aligned with client traditions, and quarterly check-in calls focused on their satisfaction (not sales). These create ongoing connection without intrusion.
Yes. For commercial clients, UniLegacy creates executive gifts, team recognition items, or branded artifacts that honor the project journey. A corporate lobby project might yield handcrafted name plates for leadership; a restaurant might receive custom menu holders from the same materials.
unilayouts UniView uses private WhatsApp groups with only your project team and a secure dashboard login. CCTV access is limited to working hours (9 AM - 6 PM) and can be disabled for sensitive areas. All footage is stored for 30 days then automatically deleted.
UniView offers multiple access points: SMS updates, email digests, and a private web dashboard. We adapt to your preferred communication method while maintaining the same transparency standards.
Yes, all daily updates are archived in your project dashboard for 2 years. You can review any day's progress, download photos, and share updates with family members or advisors.
No. UniView is included in all Unilayouts projects above ₹15 lakh as part of our trust-first approach. We believe transparency should be standard, not premium.
We never film inside private living areas without explicit permission. All footage focuses on work areas, materials, and processes. Faces of workers and family members are blurred in shared content.
Problems are shared immediately with photos/video, along with 2-3 solution options and cost/time impacts for each. You approve the solution before work continues no hidden fixes or surprise bills.
A profound design process eventually makes the patron, the architect, and every occasional process eventually makes the patron
Office No. 7, Ground Floor, Commerce Centre, Gujrat Ind Estate, Vishweshwar Nagar Road, Goregaon East, Mumbai – 400063.
