Most interior contractors offer at-best 1-year support that disappears when problems arise. When Mr. Sharma’s wardrobe handle broke after 14 months with his previous contractor, he was told: “Sorry, warranty expired.” UniAssure changes this with India’s longest 10-year structural warranty backed by SLAs and documented response protocols that make promises credible.
UniAssure is Unilayouts’ industry-leading warranty system that provides:
UniAssure transforms warranty from a mere marketing promise into a reliable operational system. For Mrs. Kapoor’s ₹22 lakh project in Kandivali, the UniAssure warranty provides extensive coverage—10 years on structural elements such as cabinets, frameworks, and installations; 5 years on mechanical components including hinges, slides, and hardware; and 2 years on all surface finishes like laminate, paint, and veneers. The system is backed by strict service-level commitments, ensuring a 48-hour acknowledgment, a 7-day inspection, and a 14-day resolution timeline.
UniAssure features a dedicated aftercare desk that works independently from the project teams to ensure unbiased service. When Mr. Mehta reported a wardrobe door alignment issue eight months after completion, his claim was handled with exceptional efficiency—it was acknowledged within 4 hours, far faster than the industry’s 3–5 day norm; inspected within 48 hours with photos and a full assessment shared; and resolved within just 5 days at no additional cost. The entire process was also recorded in his digital warranty log for future reference.
The 10-year warranty period enforces a high level of quality accountability, with UniAssure-certified installations undergoing a strict triple-verification process. This includes workshop pre-dispatch quality checks, on-site installation verification, and a 30-day post-installation stress test. Together, these steps ensure that only work proven to perform reliably for a decade qualifies for the UniAssure guarantee.
At project completion, clients receive a digital warranty certificate along with a clear, in-person explanation of all warranty terms and coverage details. The aftercare contact information and the full escalation path are also documented for easy access. Additionally, confirmation of the warranty fund—including escrow account details—is shared to ensure complete transparency and financial assurance.
UniAssure provides ongoing support through quarterly check-in calls during the first two years, along with a 24/7 digital snag-logging system for immediate issue reporting. All UniAssure claims receive priority scheduling over new projects, ensuring faster service. Clients can also track the status of their claims transparently, with photos and real-time updates shared throughout the process
UniAssure ensures prompt and reliable service with a 48-hour acknowledgment guarantee for all claims, followed by a detailed inspection and assessment of structural issues within 7 days. Most problems are resolved within a 14-day timeline, with weekly progress updates shared until the issue is fully closed. After resolution, a final quality verification is conducted and documented for complete transparency.
Since January 2024, UniAssure has maintained a 100% claim-resolution rate across 27 projects, delivering results far faster than the industry standard. With an average resolution time of just 9 days compared to the typical 45+ days, clients experience significantly quicker and smoother support. The aftercare system has earned a 92% client satisfaction rating, and the warranty fund has never been depleted, thanks to a quality-first approach that minimizes the need for claims in the first place
Request our UniAssure warranty sample and see exactly how comprehensive interior warranties should work. We'll share actual warranty terms, SLA details, and claim resolution metrics from real Mumbai projects.
UniAssure isn't just a warranty period — it's a quality commitment. A short warranty is an open invitation to post-handover problems. Our 10-year guarantee forces us to build interiors that last, using materials and methods that stand the test of time.
unilayouts 
UniAssure is possible because of our quality-first approach: standardized semimarine ply materials, precision workshop fabrication, rigorous quality control, and corporate backing from Pursis Civil Infrastructure. We prevent problems rather than just fixing them.
UniAssure covers structural failures including: cabinet framework separation, hinge mounting failures, drawer slide malfunctions, door alignment issues, and installation defects. It excludes normal wear and tear, accidental damage, and modifications made by others.
UniAssure includes a dedicated warranty fund held in escrow that survives company changes. The warranty is transferable to new property owners and backed by Pursis Civil Infrastructure's corporate guarantee.
UniAssure guarantees: 48-hour acknowledgment for all claims, 7-day inspection for structural issues, 14-day resolution timeline for most problems, and 30-day completion for complex repairs. Each SLA has penalty clauses if we fail to meet them.
No. UniAssure is included in all Unilayouts projects above ₹15 lakh at no additional cost. There are no claim fees, service charges, or hidden costs for warranty-covered repairs.
Our digital warranty system maintains complete project records for 15+ years. Each claim is handled by our dedicated aftercare desk with access to original specifications, material details, and installation documentation ensuring accurate diagnosis and resolution.
unilayouts UniView uses private WhatsApp groups with only your project team and a secure dashboard login. CCTV access is limited to working hours (9 AM - 6 PM) and can be disabled for sensitive areas. All footage is stored for 30 days then automatically deleted.
UniView offers multiple access points: SMS updates, email digests, and a private web dashboard. We adapt to your preferred communication method while maintaining the same transparency standards.
Yes, all daily updates are archived in your project dashboard for 2 years. You can review any day's progress, download photos, and share updates with family members or advisors.
No. UniView is included in all Unilayouts projects above ₹15 lakh as part of our trust-first approach. We believe transparency should be standard, not premium.
We never film inside private living areas without explicit permission. All footage focuses on work areas, materials, and processes. Faces of workers and family members are blurred in shared content.
Problems are shared immediately with photos/video, along with 2-3 solution options and cost/time impacts for each. You approve the solution before work continues no hidden fixes or surprise bills.
A profound design process eventually makes the patron, the architect, and every occasional process eventually makes the patron
Office No. 7, Ground Floor, Commerce Centre, Gujrat Ind Estate, Vishweshwar Nagar Road, Goregaon East, Mumbai – 400063.
